1. What does XILEF Art offer?

We offer premium wall art including bible verses, quotes, scenic, wildlife, and custom portraits. You can also turn your own photos into beautifully crafted artwork for your home, office, or as a meaningful gift.

2. How do I order a custom portrait?

Simply click the “Get Drawn” button. Then upload your photo, select your preferred art form (e.g. pencil, oil painting, watercolor, etc), choose your desired size, and place your order.

3. What kind of photos work best for portraits?

Clear, high-resolution photos with good lighting work best. If you’re unsure, you can send your photo to us first and we’ll advise before you order.

4. Can I preview my portrait before it is printed?

Yes. We can share a preview for your approval before printing to ensure you’re happy with the final design.

5. How long does it take to receive my order?

Production typically takes a few days, after which your order is delivered. Timelines may vary slightly depending on your location.

6. Do you deliver all across Uganda?

Yes, we deliver nationwide. No matter where you are, we’ll get your artwork to you.

7. Can I order from outside Uganda?

Yes, international orders may be arranged on request. Contact us for details on delivery options and pricing.

8. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us within 48 hours with photos. We’ll arrange a replacement at no extra cost.

9. What sizes are available?

We offer a range of standard sizes such as A0, A1, A2, A3, A4, etc. And because everything is made to order, custom sizes are also available to perfectly fit your space.

10. What materials do you use?

Our artwork is available on high-quality wooden boards, canvas, or framed behind glass — all designed for durability and a premium finish.

11. Is wall art a good gift?

Absolutely. Custom portraits and curated wall art make thoughtful, unique, and memorable gifts for birthdays, weddings, anniversaries, and special occasions.

12. Can I customize the frame or finish?

Yes. You can choose from different finishes such as canvas, wood, or glass framing to suit your style and space.

13. Can I return or get a refund if I change my mind?

Because all our pieces are made to order, we do not offer refunds for change-of-mind. Please review your order carefully before placing it.

14. Will the colors look exactly like what I see on my screen?

We strive for accurate colors, but slight variations may occur due to screen settings, lighting, and materials. These differences are normal and do not affect quality.

15. How do I take care of my artwork?

Keep your artwork away from direct sunlight and moisture. Clean gently with a dry or soft cloth to maintain its quality over time.

16. What payment methods do you accept?

We accept available payment options on our platform. Contact us if you need help with payment arrangements.